Privacy Policy

TERMS OF BUSINESS

These terms and conditions ("the Terms") govern the users ("you" or "your") use of the website Your access to and use of www.tamesiscoffeegroup.com, ("the Website") and your relationship with Tamesis Coffee Group Limited whose registered office is at 24-28 St Leonards Road Windsor, Berks, SL4 3BB ("we", "our" or "us"). Company Registered in England: 15140154 T/A Henley Coffee Company & Windsor Coffee Company.

Please read these terms carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

1. AGREEMENT

By using the Website you agree to be bound by these Terms.

2. GDPR

Tamesis Coffee Group abides by the requirements of current data protection legislation (GDPR). For details of how we use and protect your data, please click here to read the full GDPR Policy.

3. AMENDMENTS

We reserve the right to amend these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such an announcement. If you do not wish to accept the new Terms you should not continue to use the Website.

If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

4. WEBSITE REGISTRATION

You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. You will notify us immediately of any changes to the personal information by e-mailing our customer care on e:info@tamesiscoffeegroup.com

5. PRIVACY POLICY

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information.

6. PROTECTING YOUR SECURITY

We take the risk of internet fraud very seriously. We make every effort to ensure all orders are thoroughly checked using the information already supplied. However, there is the possibility that we may need to contact you to make further security checks. We ask your co-operation to allow us to complete these check as quickly and efficiently as possible. Fraudulent transactions are not be tolerated by us, and will be reported to the relevant authorities.

By accepting these terms and conditions you consent to such checks being made. Personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

7. COMPLIANCE

You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. The Website may only be used for lawful purposes and in a lawful manner.

8. INDEMNITY

You agree to fully indemnify, defend and hold our directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

9. THIRD PARTY LINKS

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

10. ORDERS

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail or telephone (or by other means if no e-mail address or phone number has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. We may offer to send part of an order with out of stock items to follow later, this is at our discretion.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is completed last.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Our nominated delivery drivers will attempt delivery to the address provided where possible, if no access is available we allow our courier services to delivery to a neighbour or safe location wherever possible.

If you add a delivery note requesting the goods to be left (i) with a neighbour or any other alternative address or (ii) left without a signature in your garden, out building or elsewhere within the perimeter of the given delivery address, this is done entirely at your own risk. In addition the delivery driver is under no obligation to follow any much message if they do not feel the parcel will be left secure.

All goods remain the property of Tamesis Coffee Group until they are paid for in there entirety.

11. CANCELLATION RIGHTS

Where you have purchased the goods or services as a consumer you are entitled to cancel any contract completed with us within 7 days from the day after receipt of the goods or services. We will endeavour to deal with any refunds in a prompt manner. We will issue refunds to the debit/credit card used to place the order.

Returned good must be returned in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you.

To return any items, e-mail us at sales@tamesiscoffeegroup.com your order number. The items should then be returned by an agreed delivery method.

We cannot cover return postage costs. Items should be returned to us by Recorded Delivery or equivalent service. You may obtain a proof of posting at any post office, this is free of charge.

12. PRICE AND PAYMENT

All prices shown are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you.

Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Payment can be made by Bank Transfer, major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the service to you unless you are a Tamesis Coffee Group Ltd account holder with active credit status.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with the Terms, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

Tamesis Coffee Group Ltd own all rights to goods delivered on a "pay on account" basis until the point these goods are paid for in full.

13. ELIGIBILITY TO PURCHASE

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website you must:

if an individual, be 18 years of age or over; and

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

14. INTELLECTUAL PROPERTY

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

15. CONFECTIONARY, BISCUITS & MILK PRODUCTS

We recommend that they are consumed within 4 weeks of receipt. All products are individually dated to ensure the products are consumed when they are at the best.

16. ALLERGENS

Customers should be aware that traces of nut, milks, soya and other allergens may be present and therefore cannot guarantee that any supplies are free of these products. Please note that ingredients provided are those from manufacturers' packaging and lists and are therefore as accurate as those available from manufacturers, we therefore cannot be held responsible for their content.

17. EXPIRY DATES

Whilst every effort is made to ensure the longest best before and expiry dates are provided, we have a 28 day minimum policy on all items excluding Confectionery, Biscuits & Milk Products (See 14) Any items less than 28 days are handled with the following policy 14 days or more, 50% refund of the items value, 14 days or less 75% refund of the item value.

18.1 STANDARD RETURNS

Any opened/used consumables will not be accepted for refund or exchange.

Valid goods accepted for returns must be, in unused and preferably un-opened, or in the same condition in which they were delivered. We reserve the right to charge a 15% fee for returning and refunding the money and there will be a Re-Stocking & Handling fee of up to £15 on the product. We also reserve the right to recover any costs of outbound deliveries prior to refunding the goods.

Custom built or custom ordered items such as but not limited to coffee machines, fridges, printed products are subject to a fee of up to 50% of the equipment value, each return will be handled on a per case and as-is basis.

We reserve the right not to refund items that are returned in unusable or unsellable condition, (e.g. - out of date, ripped packaging) We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.

Undelivered Goods that are returned will be fully refunded less the cost of the outbound shipping.

18.2 RETURNS FOR ORDERS PLACED VIA KLARNA PAYMENTS

All Orders Placed Via KLARNA are subject to a standard 14 days return policy

19. CUSTOMER ACCOUNTS

Customer accounts are granted at the sole discretion of Tamesis Coffee Group reserve the right to charge interest on any "overdue account". An account is deemed overdue when invoices remain unpaid for a period of 28 days or longer.

Tamesis Coffee Group also reserve the right to charge a solicitors / admin fee should an account go that stage of debt recovery. Tamesis Coffee group reserve the right to withdraw or reduce the credit facility on any said account, without notice.

20. LIMITATION OF LIABILITY

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

incompatibility of the Website with any of your equipment, software or telecommunications links;

technical problems including errors or interruptions of the Website;

unsuitability, unreliability or inaccuracy of the Website; and

failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

21. PRICE PROMISE & DISCOUNTS

We offer a price promise guarantee on almost all online products, however, we reserve the right to decline to match any price that is deemed to low for the good of the business or indeed benefit of ongoing customer purchases. All voucher codes are subject to acceptance, and offered on an as is basis at the sole discretion of Tamesis Coffee group and the directors of said entity. The company reserve the right to cancel, decline and refuse to accept promotional voucher codes and discounts at any point without exception.

Bonus Points - Expire After 6 Months Of Non-Usage. Tamesis reserve the right to alter any Bonus Point amount claimed or maintained in their account. Tamesis CG may also limit or restrict the amount of points that are useable on any order.

Voucher Codes - All voucher codes are provided at the sole discretion of Tamesis Coffee group Ltd. The company reserve the right to cancel, decline and refuse to accept promotional voucher codes and discounts at any point without exception.

Registration Discount Offer - This preferential discount can only be applied to your first order online when registered, it can only be used by a single account connected to a single business. This offer is valid for consumable product purchases only and CANNOT be used for the purchase of equipment. The company reserve the right to cancel, decline and refuse to accept promotions and discounts at any point without exception.

22. SEVERANCE

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

23. WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

24. ENTIRE AGREEMENT

These Terms form the entire basis of any agreement reached between you and us.

25. LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

The content and material is accurate

Use of the content and material you supply does not breach any applicable Tamesis Coffee group Limited guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

You agree to indemnify Tamesis Coffee Group Limited for all claims brought by a third party against Tamesis Coffee Group Limited arising out of or in connection with a breach of any of these warranties.

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